Refund policy

We do refund and/or replace items if the product is faulty, however, we do not refund due to change of mind.

* All returns must be done within 7 days of purchase and must include an RFG # obtained from an Active Skin Staff member.

* All faulty / damaged goods returned will be assessed in a timely manner.

* Notification of faulty or damaged goods must be advised in writing upon receipt of delivery, and if possible, please include image/s.

* Do not dispose of damaged items as this will immediately void any claim  All returns must be in original packaging and unopened.